Visa Debit Card User Guide. Visa Debit Card Terms. Verified by Visa Terms. The loss or theft of your card should be reported as soon as possible to Standard Bank Isle of Man Limited.
Shortly after you make your call, your card number will be blocked in the Visa system. The turnaround time on this will be quick if you are able to quote your card number. Generally, debit cards are sent out once the relevant account has been funded.
The only exception to this is clients who have opened and have qualified for the following accounts:. If your existing card is due to expire, this will be sent out before your card expiry date. Your card will be sent out to the address you provided as well as sending you an email to let you know your card is safely on its way. This will provide you with the details of any tracking numbers you may require.
Yes, you can request a PIN reminder using the mobile app. For the sake of efficiency we suggest you use the Mobile app. Please remember to check the email address you used when you registered for Internet Banking. If you are still unsuccessful at retrieving the one-time password, then please follow the support guidance issued on the app.
No, the app does not support this functionality. The one time password will be sent to you from a. Please only activate your Visa debit card once you are in receipt of it.
You should be aware that your transaction limits can be affected by transactions authorised but not yet debited. The card is initially issued on the basis of your proposed transaction limits, however, the Bank may, at its discretion, temporarily increase or decrease these limits to suit your personal requirements. If you would like to discuss a higher limit, please call your personal banker during normal working hours. You can change your PIN in the following countries: Visa provides the Verified by Visa service to add an additional layer of security to your transactions.
Verified by Visa protects your card against unauthorised use. Look out for the Verified by Visa logo on your favourite websites. Once you have signed up, your card will be protected whenever you make an online payment with your Visa card at participating web sites by confirming your identity with your password.
We recommend that you also notify the relevant law enforcement agencies if you suspect that your card has been stolen, or a crime has been committed in relation to your card. This means that there is a difference in the information that you are entering to register for this service and what we have on our systems. Follow the 'If you have forgotten your password or it has been blocked, then please click here' link and follow the on screen instructions.
We do recommend that you use a different password to the previous security information. Alternatively you can send us a secure message through your Internet Banking requesting a new card.
Please confirm the correct delivery address and phone number for your new card when contacting us. Please note that a charge may apply for issuing a replacement card. All cards sent to countries outside the United Kingdom are dispatched by courier. The telephone number is required by the courier service to ensure prompt delivery of your card. Look for the contactless symbol at participating outlets. There are more than one million places where you can use your Visa contactless Card in Europe alone, more than , of which are in the UK.
Yes, it is very secure. For payment to be taken from your Card, usually the merchant must enter the amount for you to approve and you will need to touch your contactless Card on the Point of Sale terminal. Plus, from time to time, you will be asked to enter your PIN to verify you are the genuine Cardholder. The reader and Card are configured to ensure that you will only be charged for one transaction. Your Card and Point of Sale terminals are set at this limit.
For transactions over the contactless limit, you will need to make purchases by entering your PIN. You decide how you use your Card to pay for goods and services so simply advise the merchant you wish to pay by Chip and PIN. Not all retailers accept contactless transactions. Check that the Point of Sale terminal is enabled for Visa contactless payments.
If the terminal is enabled, call the number on the back of your Card and we will resolve the issue. You can use your Card with your PIN in the meantime. You can use your contactless Card in most places where you see the contactless acceptance symbol and the Visa logo, including for example Transport for London. The transaction limit for Standard Bank contactless transactions varies according to each currency, as such your experience may differ from that at home.
If you are unable to perform a contactless transaction you will still be able to perform a Chip and PIN transaction. Contactless transactions are designed to let you make low value transactions quickly and conveniently. If you would like a receipt to confirm the contactless transaction just ask the retailer when you pay.
Please note that this may not be directly available in certain circumstances for example, when using Transport for London. Standard Bank will guarantee protection against fraudulent transactions on your Card, provided you have taken the responsibility to notify us immediately, and you have complied with your General Terms and Conditions for Standard Bank Visa debit Card.
Visit the Global Site. Strata Notice account Strata Fixed deposit account. IFA Resource centre Resource centre. Home Personal Transactional bank accounts Visa debit card Visa debit card. What our Visa Debit Card offers you Convenience: Debit cards are chip-enabled allowing you to shop in confidence. When will my debit card be sent to me? The only exception to this is clients who have opened and have qualified for the following accounts: If a card has been ordered and shipped to the address provided, you will be able to display the card.
You will only be able to view your card if a card has been ordered. You will now have to confirm some information so we can release your PIN. Enter your internet client number, CVV number and expiry date.
A one-time password will be sent to the email address registered to your internet client number. Once you have retrieved the one-time password, please enter it. If you have entered the one-time password correctly, your PIN will be displayed for 10 seconds.
Yes, you must be registered for Internet Banking before you can download the Mobile app. No, this feature is only available through the Mobile app. We reserve the right to charge for copy vouchers.
The amount will be dependent on the fee charged to us by Visa. For security reasons the use of your card is subject to certain daily limits as follows: For security reasons you will not be able to use your card for 24 hours after entering your PIN incorrectly three times. After 24 hours, you will be able to withdraw cash as normal provided the correct PIN has now been entered.
On the reverse of the card there is a symbol which shows the currency of your card. What is contactless and how does it work? Online Banking Login Select your online banking platform: Internet banking Internet banking Register for Internet banking Portfolio online. Saving your details - Please WaitMore...