After reading this article you will know how to fix connection problems on your MetaTrader 4 platform or at least know the reason why it does not connect. Try to reconnect your MT4 to broker server and find out the reason for connection problems. Fully red means there is no connection with the selected server. I will assume that you were logged in and the connection was fine some time ago, but then you found it disconnected.
Note that you need to click left mouse button. Once you run re-scan, MT4 look for the best server available and then try to connect.
You can even try this several times every 30 seconds because it could be that first attempts to re-connect might be unsuccessful. You see there are lots of servers MT4 Data Centers available in different continents of the world. This means that MT4 automatically connects to the one that has fastest response rate. Most people have connection response rate of ms or so, which is quite reasonable for simple trading. But if your trading strategy is vulnerable to Slippage, spreads and execution speed, then you need to connect to the fastest server possible.
Usually, automated trading strategies that make a lot of trades are affected the most and speed of connection matter a lot here. We explain the impact of slippage, the speed of execution, spreads and similar things in Autotrading Academy.
In the picture above you see how this looks like on my MT4 trading platform. The problem here is that MT4 might not switch back automatically to a better server once it gets back online.
If you are able to restart your MT4 platform this might solve the connection problems. Chances are that on the next MT4 launch it will be able to connect to broker server successfully. Once your MT4 is closed I recommend waiting at least 30 seconds before you open it again.
This will give some time for MT4 to update all necessary files on exit. When you close MT4 it will always update log files with the most recent messages. MetaQuotes are constantly improving their software. If for some reason you do not want to update your MT4 platform, I wrote an article on how to prevent MT4 from updating itself. The third thing you can do is try to re-login to your trading account. Login, Password, and Server should already be filled in if you were logged in successfully last time.
However, if any of the login information is missing you will have to fill it in. This short blog post on how to find your MT4 login and password might help you. Simply check if you have the right login number and server selected. First, make sure you know exactly what server to connect to. This information is usually provided by your broker after you register an account with them. Find the server you need to connect to and select it.
If you do not remember which server to use exactly, you should look for an email from your broker with the login information. Such message is not always available on MT4, but there were countless of times when this helped me to find my MT4 account login details fast.
This notified me that this particular Forex broker change their demo server IP address and I must re-login. Programs like Anti-Virus, Firewall and Internet security might be blocking your Internet connection or just some of it.
People install some new firewall software to protect their computer from Internet attacks and in the result, they block any outgoing connections for anything else except their web-browser. The same can happen with Anti-Virus software or any other software which is built to protect your computer from various Internet threats.
Yes, I do agree that security comes first, but make sure you understand what you are doing and configure such software properly. If you feel that Internet connection might be blocked, then try to disable your Anti-Virus or Firewall software at least temporary. If this helps and you get your Internet connection back, then you should spend more time learning how to configure your security software properly.
If none of these solutions help try to figure out the cause of the connection problem. Here are the things you could do listed below. Server Not Found message tells us that there might be connection problems.
Make sure you check Journal tab for any error messages. A simple explanation might be printed here explaining why MT4 cannot connect. Check your connection or contact your Internet Service Provider. But if the first command is running okay it is most likely not your Internet connection problem. Obviously, if broker server is not reachable MT4 might try to connect to another Data Center if your broker has any. For example, it might be network card failure or some software like Anti-Virus or Firewall got broken or outdated.
You can simply give them the address to this blog post so they would know exactly what you did to solve the problem yourself. Maybe there is something wrong on their end. In that case, you should contact your broker. The fastest way to contact your Forex broker support team is to use Live Chat if they offer this option.
You can be speaking or chatting with one of their support members in minutes. I must say this is the fastest way to speak with someone from HotForex and possibly fix problems you have. For this, you will need to get an IP address of your MT4 server. You can get this at your broker. For example, HotForex gives this information when you open an account.
If you do not know the IP address of the MT4 server, you might ask your broker or find it yourself on your computer. In such case, use my 5 methods to re-connect and get your MT4 online again.
Sometimes, a simple action can solve a big problem. I am also a Forex trader, a programmer, an entrepreneur, and the founder of ea-coder. I have created two of the most popular trade copiers and other trading tools for MT4 that are already used world wide by hundreds of currency traders. I read your all stuff and it is really great information and i really appreciate. This is a slightly different issue, but older vesions MT4 are very often made impossible to connect to the server, forcibly by Metaquotes as part of their business strategy.
People sometimes have a reason for wishing to hold on to the older version of MT4 albeit recommendation to update by Metaquotes or each broker. Tried everything and came up short… On a whim I selected open new account and all but my server were active. I scanned for servers twice and the second time it came back. I had tried several times to scan from the connection block below with no luck, but when scanning from the open new account dialogue box, it came back to life. Something to try if you have similar results.
Dear Rimantas, since yesterday my demo account connects once but then there is no progress. I also opened a new demo account twice, but same problem. Do you have any idea? Hi, I would contact broker. This does not seem normal if MT4 shows the connection exists, but you see no data exchange. My solution to this problem is: Make a copy of your MT4 folder, when the program is running perfectly, esp. Good solution, but in case broker changed server IP you will not make MT4 connect and you would be doing disservice to yourself by deleting previous.
Wow this is great. After looking for options and trying to contact my broker, I landed on this page and tried the first method re-scan servers which worked pretty well and fast. Thanks for the info. With all of your experience, which is astounding, do you actually trade manually or have you designed your own EA to trade for you and if so is it for sale to the public?
I am using only automated trading strategies. Some of them can be found at http: My issue is different ,i set my take profits and stop losses in the 15 minutes chart,the price reaches those take profit points and it does not stop out,market is volatile keeps going up and coming back to those take profit points but it still shows negatives,i try to refresh ,restart in vain.
After an hour one trade is finally stopped out but two remain running yet price passed those take profit levels several times by the candles left behind. What do you think might be the cause of this?? Am so dissappointed with meta trader 4 yet its the only one i know how to use.
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