We offer fact sheets on a range of topics. Information for small businesses. Apply for membership of the Financial Ombudsman Service Australia. Basic Search Fields Search Term. Home About Us What we do.
Our Senior Leadership Group. Feedback about our service. View FOS media releases. Read the latest edition of The Circular Read more. Before you lodge a dispute. Find a financial services provider.
Our process and how to lodge a dispute. Our dispute resolution process in detail. Guide to conciliation conferences. Help us to help you. Financial difficulty Statement of Financial Position Related information.
Community Consumer engagement Consumer landscape Postcards and profiles Consumer advocates. When FSPs must stop enforcement action. Help us to help you Managing emotions Social media moderation policy. Helpful links Life insurance policy searches. Use of credit card and electronic payment systems. Small Business and Family Enterprise Ombudsman. Become a member What is FOS?
Who are our members? Using the FOS logo. Log in to Secure Services. What we do The Financial Ombudsman Service provides accessible, fair and independent dispute resolution for consumers and financial services providers.
Our Board We are governed by an independent board of consumer representatives and financial services industry representatives. Our Panels Information about our decision making panels. The TOR sets out our rules and processes, such as: Feedback about our service To give us feedback compliment, suggestion or complaint about our service please complete our online feedback form.
Independent Assessor The Independent Assessor independently reviews and assesses complaints by users regarding the standard of service provided by FOS. Codes of Practice Codes of practice set standards of good industry practice for financial service providers when dealing with people who are, or who may become, individual or small business customers. Independent Reviews This is the main webpage about our independent reviews.
It contains all the information, links and downloads from the latest and previous independent reviews, including the Independent Review of FOS. Find out more about current vacancies at FOS and how to apply Accessibility Information about how you can access FOS's service and publications, including assistance we can provide to people with additional needs and help with accessing content on our website.
Contact details Our telephone and fax numbers, postal and email addresses. Contact us MembersMore...